Return policy comparison · 2026
Bergdorf Goodman vs Hartmann
Policy data verified July 21, 2026 (Bergdorf Goodman) and July 24, 2026 (Hartmann)
Bergdorf Goodman
B-
2.9 / 5.0 · Fair
Winner
Hartmann
A-
4.0 / 5.0 · Very Good
The verdict
Hartmann has the more generous return policy in 2026, grading A- (4.0/5.0) against Bergdorf Goodman's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Bergdorf GoodmanHartmann
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Bergdorf Goodman | Hartmann | |
|---|---|---|
| Return window | 30 days (unworn, undamaged, tags and packaging attached) | ✓ 90 days (unused, tags/packaging intact) |
| Free returns | Yes (mail returns within 15 days of delivery; $9.95 fee after 15 days or on clearance items) | Yes |
| Restocking fee | Large/heavy merchandise may incur pickup and restocking fees | ✓ None |
| Return shipping | Free within 15 days of delivery, then $9.95 flat fee | Free - prepaid return labels provided |
| Holiday extension | — | None published |
| Non-returnable | Altered, special order, perishable, personalized, and final sale items | None published |
| Watch-out items | Chanel items: 14 days to return, 30 days to exchange | damaged or incorrect merchandise claims must be reported within 60 days of ship date |
Bergdorf Goodman tip
Mail your return within the first 15 days to dodge the $9.95 return-shipping fee, and note that gift refunds over $2,000 are paid by check rather than merchandise credit, which can add processing delay.
Hartmann tip
Hartmann doesn't do direct exchanges — if you need a different size or color, you have to return for a refund and place a brand-new order, so don't expect a simple swap.
Frequently asked questions
Who has the better return policy, Bergdorf Goodman or Hartmann?
Hartmann has the more generous return policy in 2026, grading A- (4.0/5.0) against Bergdorf Goodman's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
What is Bergdorf Goodman's return window?
Bergdorf Goodman's return window is 30 days (unworn, undamaged, tags and packaging attached).
What is Hartmann's return window?
Hartmann's return window is 90 days (unused, tags/packaging intact).
Does Bergdorf Goodman or Hartmann offer free returns?
Bergdorf Goodman: Yes (mail returns within 15 days of delivery; $9.95 fee after 15 days or on clearance items). Hartmann: Yes.