Bergdorf Goodman Return Policy
Every return window, fee, and holiday extension for Bergdorf Goodman — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Mail your return within the first 15 days to dodge the $9.95 return-shipping fee, and note that gift refunds over $2,000 are paid by check rather than merchandise credit, which can add processing delay.
Policy at a glance
- Return window
- 30 days (unworn, undamaged, tags and packaging attached)
- Return shipping
- Free within 15 days of delivery, then $9.95 flat fee
- Free returns
- Yes (mail returns within 15 days of delivery; $9.95 fee after 15 days or on clearance items)
- Restocking fee
- Large/heavy merchandise may incur pickup and restocking fees
- Category
- Luxury
Can’t be returned: Altered, special order, perishable, personalized, and final sale items
Time-sensitive items: Chanel items: 14 days to return, 30 days to exchange
Why Bergdorf Goodman earned a B-
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About Bergdorf Goodman
Walk into Bergdorf Goodman's Fifth Avenue building and you're in one of the last true luxury department stores left in New York — the kind of place where the window displays alone draw tourists. It's split into a women's store and a men's store just across the street, and the racks lean heavily into runway names like Prada, Gucci, Loewe, and Jimmy Choo rather than mall-brand staples.
This is where you go for statement pieces, not basics: designer ready-to-wear, fine jewelry, evening bags, and a beauty floor that reads like a who's-who of prestige skincare and fragrance. Personal shopping and styling appointments are part of the draw for regulars. You should expect New York flagship pricing across the board, with markdowns during sale periods being about the only relief. It's a destination for a special piece, not weekly errands.
What they sell
- Designer women's and men's ready-to-wear from labels like Prada and Loewe
- Fine and fashion jewelry, including bracelets and statement earrings
- Designer handbags, shoes, and leather accessories
- Prestige beauty and fragrance
- Home decor, dining pieces, and luggage
Frequently asked questions
What is Bergdorf Goodman's return window?
30 days (unworn, undamaged, tags and packaging attached)
Does Bergdorf Goodman offer free returns?
Yes (mail returns within 15 days of delivery; $9.95 fee after 15 days or on clearance items)
How much does Bergdorf Goodman charge for return shipping?
Free within 15 days of delivery, then $9.95 flat fee
Does Bergdorf Goodman charge a restocking fee?
Large/heavy merchandise may incur pickup and restocking fees
What items cannot be returned to Bergdorf Goodman?
Altered, special order, perishable, personalized, and final sale items
Also known as
bergdorfgoodman.com, bg, bergdorf's, bergdorfs
Return-policy data is compiled from Bergdorf Goodman’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Bergdorf Goodman’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.