Return policy comparison · 2026
Bergdorf Goodman vs Neiman Marcus
Policy data verified July 21, 2026 (Bergdorf Goodman) and April 17, 2026 (Neiman Marcus)
Bergdorf Goodman
B-
2.9 / 5.0 · Fair
Winner
Neiman Marcus
A-
3.9 / 5.0 · Very Good
The verdict
Neiman Marcus has the more generous return policy in 2026, grading A- (3.9/5.0) against Bergdorf Goodman's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee on some items.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Bergdorf GoodmanNeiman Marcus
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Bergdorf Goodman | Neiman Marcus | |
|---|---|---|
| Return window | 30 days (unworn, undamaged, tags and packaging attached) | 30 days |
| Free returns | Yes (mail returns within 15 days of delivery; $9.95 fee after 15 days or on clearance items) | Yes |
| Restocking fee | Large/heavy merchandise may incur pickup and restocking fees | ✓ None |
| Return shipping | Free within 15 days of delivery, then $9.95 flat fee | Free prepaid label |
| Holiday extension | — | ✓ Yes (holiday extension) |
| Non-returnable | Altered, special order, perishable, personalized, and final sale items | Final sale items, altered items, monogrammed items, opened cosmetics, swimwear without hygiene liner |
| Watch-out items | Chanel items: 14 days to return, 30 days to exchange | Precious jewelry restrictions |
Bergdorf Goodman tip
Mail your return within the first 15 days to dodge the $9.95 return-shipping fee, and note that gift refunds over $2,000 are paid by check rather than merchandise credit, which can add processing delay.
Neiman Marcus tip
Luxury items may require authentication on return. Last Call items may have shorter windows.
Frequently asked questions
Who has the better return policy, Bergdorf Goodman or Neiman Marcus?
Neiman Marcus has the more generous return policy in 2026, grading A- (3.9/5.0) against Bergdorf Goodman's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee on some items.
What is Bergdorf Goodman's return window?
Bergdorf Goodman's return window is 30 days (unworn, undamaged, tags and packaging attached).
What is Neiman Marcus's return window?
Neiman Marcus's return window is 30 days.
Does Bergdorf Goodman or Neiman Marcus offer free returns?
Bergdorf Goodman: Yes (mail returns within 15 days of delivery; $9.95 fee after 15 days or on clearance items). Neiman Marcus: Yes.