Return policy comparison · 2026
Bergdorf Goodman vs SSENSE
Policy data verified July 21, 2026 (Bergdorf Goodman) and April 17, 2026 (SSENSE)
Bergdorf Goodman
B-
2.9 / 5.0 · Fair
Winner
SSENSE
A-
3.9 / 5.0 · Very Good
The verdict
SSENSE has the more generous return policy in 2026, grading A- (3.9/5.0) against Bergdorf Goodman's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee on some items.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Bergdorf GoodmanSSENSE
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Bergdorf Goodman | SSENSE | |
|---|---|---|
| Return window | 30 days (unworn, undamaged, tags and packaging attached) | 30 days (from ship date) |
| Free returns | Yes (mail returns within 15 days of delivery; $9.95 fee after 15 days or on clearance items) | Yes |
| Restocking fee | Large/heavy merchandise may incur pickup and restocking fees | ✓ None on returnable items |
| Return shipping | Free within 15 days of delivery, then $9.95 flat fee | Free DHL return label |
| Holiday extension | — | ✓ Not specifically extended |
| Non-returnable | Altered, special order, perishable, personalized, and final sale items | Final sale items (clearly marked), swimwear/underwear (seal broken), beauty (opened), fine jewelry (opened), gift cards |
| Watch-out items | Chanel items: 14 days to return, 30 days to exchange | Final sale clearly marked on product page |
Bergdorf Goodman tip
Mail your return within the first 15 days to dodge the $9.95 return-shipping fee, and note that gift refunds over $2,000 are paid by check rather than merchandise credit, which can add processing delay.
SSENSE tip
Luxury online retailer. 30 days from SHIP date (not delivery). Items must be unworn with all tags. Final sale items clearly labeled.
Frequently asked questions
Who has the better return policy, Bergdorf Goodman or SSENSE?
SSENSE has the more generous return policy in 2026, grading A- (3.9/5.0) against Bergdorf Goodman's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee on some items.
What is Bergdorf Goodman's return window?
Bergdorf Goodman's return window is 30 days (unworn, undamaged, tags and packaging attached).
What is SSENSE's return window?
SSENSE's return window is 30 days (from ship date).
Does Bergdorf Goodman or SSENSE offer free returns?
Bergdorf Goodman: Yes (mail returns within 15 days of delivery; $9.95 fee after 15 days or on clearance items). SSENSE: Yes.