Return policy comparison · 2026
Bluemercury vs Borboleta
Policy data verified July 21, 2026 by the Thrifle team
Winner
Bluemercury
A-
4.0 / 5.0 · Very Good
Borboleta
B-
2.7 / 5.0 · Fair
The verdict
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against Borboleta's B- (2.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
BluemercuryBorboleta
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Bluemercury | Borboleta | |
|---|---|---|
| Return window | ✓ 90 days (original payment method; gift card only after 90 days) | 60 days (unopened, unused; lash serum 180 days) |
| Free returns | ✓ Yes | No - customer pays return shipping |
| Restocking fee | — | — |
| Return shipping | — | Customer-paid; Borboleta not responsible for return shipping cost |
| Holiday extension | — | — |
| Non-returnable | — | Opened or used items |
| Watch-out items | — | Defective item claims must be reported within 30 days for refund/replacement (shorter than the standard 60-day window) |
Bluemercury tip
Exchanges can only be done in-store, not by mail, so mail-in returns are refund-only even if you wanted a swap; after 90 days a refund converts to store credit (gift card) instead of cash back to your card.
Borboleta tip
The flagship lash growth serum gets a much longer 180-day return window than other lash care products (60 days), but only if it's unopened and unused - once opened it's not eligible.
Frequently asked questions
Who has the better return policy, Bluemercury or Borboleta?
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against Borboleta's B- (2.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Bluemercury's return window?
Bluemercury's return window is 90 days (original payment method; gift card only after 90 days).
What is Borboleta's return window?
Borboleta's return window is 60 days (unopened, unused; lash serum 180 days).
Does Bluemercury or Borboleta offer free returns?
Bluemercury: Yes. Borboleta: No - customer pays return shipping.