Borboleta Return Policy
Every return window, fee, and holiday extension for Borboleta — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
The flagship lash growth serum gets a much longer 180-day return window than other lash care products (60 days), but only if it's unopened and unused - once opened it's not eligible.
Policy at a glance
- Return window
- 60 days (unopened, unused; lash serum 180 days)
- Return shipping
- Customer-paid; Borboleta not responsible for return shipping cost
- Free returns
- No - customer pays return shipping
- Category
- Beauty
Can’t be returned: Opened or used items
Time-sensitive items: Defective item claims must be reported within 30 days for refund/replacement (shorter than the standard 60-day window)
Why Borboleta earned a B-
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About Borboleta
Lashes and brows are Borboleta's whole focus — their clinically tested lash serum is the product that built the brand, with a brow serum following once that took off. It's a step up from drugstore lash conditioners in both price and the amount of testing behind the claims.
They also run a network of certified lash and brow artists offering in-person services like lifts and extensions, so it's not purely an at-home product line. Results from any growth serum take weeks to show, and Borboleta is upfront that theirs needs about a month of consistent use before you'll notice a difference — patience matters more than product-hopping here.
What they sell
- Lash growth serum
- Brow growth serum
- Lash and brow cleansers and conditioners
- Eye masks, gua sha tools, and lash wands
Frequently asked questions
What is Borboleta's return window?
60 days (unopened, unused; lash serum 180 days)
Does Borboleta offer free returns?
No - customer pays return shipping
How much does Borboleta charge for return shipping?
Customer-paid; Borboleta not responsible for return shipping cost
What items cannot be returned to Borboleta?
Opened or used items
Also known as
borboleta.com, borboleta lashes, borboleta beauty
Return-policy data is compiled from Borboleta’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Borboleta’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.