Return policy comparison · 2026
Borboleta vs Grande Cosmetics
Policy data verified July 21, 2026 (Borboleta) and July 24, 2026 (Grande Cosmetics)
Borboleta
B-
2.7 / 5.0 · Fair
Winner
Grande Cosmetics
A-
4.0 / 5.0 · Very Good
The verdict
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against Borboleta's B- (2.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
BorboletaGrande Cosmetics
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Borboleta | Grande Cosmetics | |
|---|---|---|
| Return window | 60 days (unopened, unused; lash serum 180 days) | ✓ 90 days (US orders) |
| Free returns | No - customer pays return shipping | ✓ Yes |
| Restocking fee | — | None |
| Return shipping | Customer-paid; Borboleta not responsible for return shipping cost | Free for domestic US orders returned within the 90-day window. |
| Holiday extension | — | None published |
| Non-returnable | Opened or used items | International orders (no returns, exchanges, or guarantee honored), items bought at a third-party retailer (must go back to that retailer, not Grande directly) |
| Watch-out items | Defective item claims must be reported within 30 days for refund/replacement (shorter than the standard 60-day window) | — |
Borboleta tip
The flagship lash growth serum gets a much longer 180-day return window than other lash care products (60 days), but only if it's unopened and unused - once opened it's not eligible.
Grande Cosmetics tip
That 90-day window is unusually long for a lash-and-brow brand, but it only applies to grandecosmetics.com orders - if you bought GrandeLASH at Ulta or Sephora, you're on their return clock, not Grande's, so keep receipts separated by retailer.
Frequently asked questions
Who has the better return policy, Borboleta or Grande Cosmetics?
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against Borboleta's B- (2.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Borboleta's return window?
Borboleta's return window is 60 days (unopened, unused; lash serum 180 days).
What is Grande Cosmetics's return window?
Grande Cosmetics's return window is 90 days (US orders).
Does Borboleta or Grande Cosmetics offer free returns?
Borboleta: No - customer pays return shipping. Grande Cosmetics: Yes.