Return policy comparison · 2026
Bluemercury vs Coco & Eve
Policy data verified July 21, 2026 (Bluemercury) and July 24, 2026 (Coco & Eve)
Winner
Bluemercury
A-
4.0 / 5.0 · Very Good
Coco & Eve
C+
2.4 / 5.0 · Fair
The verdict
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against Coco & Eve's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
BluemercuryCoco & Eve
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Bluemercury | Coco & Eve | |
|---|---|---|
| Return window | ✓ 90 days (original payment method; gift card only after 90 days) | 30 days (money-back guarantee, excludes shipping) |
| Free returns | ✓ Yes | No - fee deducted |
| Restocking fee | — | None published |
| Return shipping | — | Customer pays return shipping at their own cost except when the product arrived damaged, in which case Coco & Eve covers return postage; a trackable shipping service is recommended. |
| Holiday extension | — | None published |
| Non-returnable | — | UK/EU change-of-mind returns require the product to be unopened with seals intact |
| Watch-out items | — | UK/EU customers have a separate 14-day change-of-mind window requiring unopened, sealed product |
Bluemercury tip
Exchanges can only be done in-store, not by mail, so mail-in returns are refund-only even if you wanted a swap; after 90 days a refund converts to store credit (gift card) instead of cash back to your card.
Coco & Eve tip
If a product arrives damaged, don't pay for return shipping yourself — that's the one case where Coco & Eve covers the cost of sending it back.
Frequently asked questions
Who has the better return policy, Bluemercury or Coco & Eve?
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against Coco & Eve's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Bluemercury's return window?
Bluemercury's return window is 90 days (original payment method; gift card only after 90 days).
What is Coco & Eve's return window?
Coco & Eve's return window is 30 days (money-back guarantee, excludes shipping).
Does Bluemercury or Coco & Eve offer free returns?
Bluemercury: Yes. Coco & Eve: No - fee deducted.