Return policy comparison · 2026
Bluemercury vs delilah
Policy data verified July 21, 2026 (Bluemercury) and July 24, 2026 (delilah)
Winner
Bluemercury
A-
4.0 / 5.0 · Very Good
delilah
C
1.8 / 5.0 · Mediocre
The verdict
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against delilah's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Bluemercurydelilah
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Bluemercury | delilah | |
|---|---|---|
| Return window | ✓ 90 days (original payment method; gift card only after 90 days) | 14 days (cooling-off); 21 days for faults |
| Free returns | ✓ Yes | No - customer pays return shipping (change of mind) |
| Restocking fee | — | None published |
| Return shipping | — | delilah covers return shipping for incorrect, damaged, or faulty items; customer pays return shipping for change-of-mind cooling-off returns |
| Holiday extension | — | None published |
| Non-returnable | — | Personalized/made-to-specification goods, items liable to rapid deterioration, opened sealed health/hygiene products, goods mixed with other items after delivery |
| Watch-out items | — | Faulty item replacement claims must be made within 21 calendar days of delivery |
Bluemercury tip
Exchanges can only be done in-store, not by mail, so mail-in returns are refund-only even if you wanted a swap; after 90 days a refund converts to store credit (gift card) instead of cash back to your card.
delilah tip
Opening the outer packaging doesn't disqualify a return — it's specifically opening sealed hygiene items, like lip or eye products, that voids it, so you can still inspect the box safely.
Frequently asked questions
Who has the better return policy, Bluemercury or delilah?
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against delilah's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
What is Bluemercury's return window?
Bluemercury's return window is 90 days (original payment method; gift card only after 90 days).
What is delilah's return window?
delilah's return window is 14 days (cooling-off); 21 days for faults.
Does Bluemercury or delilah offer free returns?
Bluemercury: Yes. delilah: No - customer pays return shipping (change of mind).