delilah Return Policy
Every return window, fee, and holiday extension for delilah — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Opening the outer packaging doesn't disqualify a return — it's specifically opening sealed hygiene items, like lip or eye products, that voids it, so you can still inspect the box safely.
Policy at a glance
- Return window
- 14 days (cooling-off); 21 days for faults
- Return shipping
- delilah covers return shipping for incorrect, damaged, or faulty items; customer pays return shipping for change-of-mind cooling-off returns
- Free returns
- No - customer pays return shipping (change of mind)
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Personalized/made-to-specification goods, items liable to rapid deterioration, opened sealed health/hygiene products, goods mixed with other items after delivery
Time-sensitive items: Faulty item replacement claims must be made within 21 calendar days of delivery
Why delilah earned a C
How delilah compares
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About delilah
British makeup with an emphasis on eye and complexion products, delilah built its name in UK department stores before expanding online to US shoppers. The brand favors a muted, editorial color palette over trend-chasing shades, which makes it a favorite for people who want reliable neutrals rather than a new look every season.
Since delilah ships from the UK, expect the return process to feel more like ordering from overseas than from a typical US beauty site — you cover return shipping for a simple change of mind, though the company pays for anything that arrived damaged or wrong. Sealed products you've opened for hygiene reasons, like lip or eye products, generally can't go back, so check shade descriptions carefully before ordering.
What they sell
- Complexion products like foundation and concealer
- Eye makeup including palettes and mascaras
- Lip products and lip liners
- Makeup brushes and application tools
Frequently asked questions
What is delilah's return window?
14 days (cooling-off); 21 days for faults
Does delilah offer free returns?
No - customer pays return shipping (change of mind)
How much does delilah charge for return shipping?
delilah covers return shipping for incorrect, damaged, or faulty items; customer pays return shipping for change-of-mind cooling-off returns
Does delilah charge a restocking fee?
None published
Does delilah extend its return window for the holidays?
None published
What items cannot be returned to delilah?
Personalized/made-to-specification goods, items liable to rapid deterioration, opened sealed health/hygiene products, goods mixed with other items after delivery
Also known as
delilahcosmetics.com, us.delilahcosmetics.com
Return-policy data is compiled from delilah’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on delilah’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.