Return policy comparison · 2026
delilah vs Grande Cosmetics
Policy data verified July 24, 2026 by the Thrifle team
delilah
C
1.8 / 5.0 · Mediocre
Winner
Grande Cosmetics
A-
4.0 / 5.0 · Very Good
The verdict
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against delilah's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
delilahGrande Cosmetics
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| delilah | Grande Cosmetics | |
|---|---|---|
| Return window | 14 days (cooling-off); 21 days for faults | ✓ 90 days (US orders) |
| Free returns | No - customer pays return shipping (change of mind) | ✓ Yes |
| Restocking fee | None published | None |
| Return shipping | delilah covers return shipping for incorrect, damaged, or faulty items; customer pays return shipping for change-of-mind cooling-off returns | Free for domestic US orders returned within the 90-day window. |
| Holiday extension | None published | None published |
| Non-returnable | Personalized/made-to-specification goods, items liable to rapid deterioration, opened sealed health/hygiene products, goods mixed with other items after delivery | International orders (no returns, exchanges, or guarantee honored), items bought at a third-party retailer (must go back to that retailer, not Grande directly) |
| Watch-out items | Faulty item replacement claims must be made within 21 calendar days of delivery | — |
delilah tip
Opening the outer packaging doesn't disqualify a return — it's specifically opening sealed hygiene items, like lip or eye products, that voids it, so you can still inspect the box safely.
Grande Cosmetics tip
That 90-day window is unusually long for a lash-and-brow brand, but it only applies to grandecosmetics.com orders - if you bought GrandeLASH at Ulta or Sephora, you're on their return clock, not Grande's, so keep receipts separated by retailer.
Frequently asked questions
Who has the better return policy, delilah or Grande Cosmetics?
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against delilah's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
What is delilah's return window?
delilah's return window is 14 days (cooling-off); 21 days for faults.
What is Grande Cosmetics's return window?
Grande Cosmetics's return window is 90 days (US orders).
Does delilah or Grande Cosmetics offer free returns?
delilah: No - customer pays return shipping (change of mind). Grande Cosmetics: Yes.