Return policy comparison · 2026
delilah vs K18
Policy data verified July 24, 2026 by the Thrifle team
delilah
C
1.8 / 5.0 · Mediocre
Winner
K18
A-
4.0 / 5.0 · Very Good
The verdict
K18 has the more generous return policy in 2026, grading A- (4.0/5.0) against delilah's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
delilahK18
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| delilah | K18 | |
|---|---|---|
| Return window | 14 days (cooling-off); 21 days for faults | ✓ 90 days (direct website purchases only) |
| Free returns | No - customer pays return shipping (change of mind) | ✓ Yes |
| Restocking fee | None published | None |
| Return shipping | delilah covers return shipping for incorrect, damaged, or faulty items; customer pays return shipping for change-of-mind cooling-off returns | — |
| Holiday extension | None published | None published |
| Non-returnable | Personalized/made-to-specification goods, items liable to rapid deterioration, opened sealed health/hygiene products, goods mixed with other items after delivery | Products bought at partner salons (must go back to that salon, not K18 directly) |
| Watch-out items | Faulty item replacement claims must be made within 21 calendar days of delivery | — |
delilah tip
Opening the outer packaging doesn't disqualify a return — it's specifically opening sealed hygiene items, like lip or eye products, that voids it, so you can still inspect the box safely.
K18 tip
This generous 90-day window only covers orders placed directly on k18hair.com — if you bought it at your salon, K18 corporate won't take it back, you have to go through the salon itself.
Frequently asked questions
Who has the better return policy, delilah or K18?
K18 has the more generous return policy in 2026, grading A- (4.0/5.0) against delilah's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
What is delilah's return window?
delilah's return window is 14 days (cooling-off); 21 days for faults.
What is K18's return window?
K18's return window is 90 days (direct website purchases only).
Does delilah or K18 offer free returns?
delilah: No - customer pays return shipping (change of mind). K18: Yes.