Return policy comparison · 2026
Bluemercury vs Massage Warehouse
Policy data verified July 21, 2026 (Bluemercury) and July 24, 2026 (Massage Warehouse)
Winner
Bluemercury
A-
4.0 / 5.0 · Very Good
Massage Warehouse
B-
2.7 / 5.0 · Fair
The verdict
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against Massage Warehouse's B- (2.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
BluemercuryMassage Warehouse
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Bluemercury | Massage Warehouse | |
|---|---|---|
| Return window | ✓ 90 days (original payment method; gift card only after 90 days) | 60 days (fees increase after 30 days) |
| Free returns | ✓ Yes | No - fee deducted |
| Restocking fee | — | None for returns within 30 days; 20% fee for returns 31-59 days after receipt; not accepted after 60 days |
| Return shipping | — | Customer pays return shipping |
| Holiday extension | — | None published |
| Non-returnable | — | Custom-ordered items, opened oils/lotions/personal care products, hygiene items, books/media/software, washed linens/worn clothing/used disposable garments, special orders, custom-built tables |
| Watch-out items | — | Oakworks products: 14 days; Oakworks upholstery/fabric/linens/table warmers/fleece are non-returnable |
Bluemercury tip
Exchanges can only be done in-store, not by mail, so mail-in returns are refund-only even if you wanted a swap; after 90 days a refund converts to store credit (gift card) instead of cash back to your card.
Massage Warehouse tip
Call for a Return Authorization Number before you ship anything back — packages arriving without an RA# printed on the box get sent right back to you unprocessed.
Frequently asked questions
Who has the better return policy, Bluemercury or Massage Warehouse?
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against Massage Warehouse's B- (2.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Bluemercury's return window?
Bluemercury's return window is 90 days (original payment method; gift card only after 90 days).
What is Massage Warehouse's return window?
Massage Warehouse's return window is 60 days (fees increase after 30 days).
Does Bluemercury or Massage Warehouse offer free returns?
Bluemercury: Yes. Massage Warehouse: No - fee deducted.