Massage Warehouse Return Policy
Every return window, fee, and holiday extension for Massage Warehouse — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Call for a Return Authorization Number before you ship anything back — packages arriving without an RA# printed on the box get sent right back to you unprocessed.
Policy at a glance
- Return window
- 60 days (fees increase after 30 days)
- Return shipping
- Customer pays return shipping
- Free returns
- No - fee deducted
- Restocking fee
- None for returns within 30 days; 20% fee for returns 31-59 days after receipt; not accepted after 60 days
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Custom-ordered items, opened oils/lotions/personal care products, hygiene items, books/media/software, washed linens/worn clothing/used disposable garments, special orders, custom-built tables
Time-sensitive items: Oakworks products: 14 days; Oakworks upholstery/fabric/linens/table warmers/fleece are non-returnable
Why Massage Warehouse earned a B-
How Massage Warehouse compares
Top-graded Beauty rivals — tap one for the full side-by-side.
About Massage Warehouse
Massage Warehouse is the equipment source massage therapists, chiropractors, and spa owners actually order from — professional-grade massage tables, TENS units, hot stone kits, and the oils and linens that go with a working practice, not a spa gift shop. It's been around long enough to carry both budget portable tables and higher-end brands like Oakworks.
Because a chunk of the catalog is bulk professional supply rather than a single consumer gift, expect return terms with real teeth: restocking fees kick in after 30 days and returns close out entirely after 60. If you're ordering a specialty brand like Oakworks, check the return window before you buy — it's shorter than the rest of the site.
What they sell
- Massage tables and chairs (portable and stationary)
- Massage oils, lotions, and creams
- TENS units and electrotherapy equipment
- Chiropractic, hot stone, and spa/esthetic supplies
Frequently asked questions
What is Massage Warehouse's return window?
60 days (fees increase after 30 days)
Does Massage Warehouse offer free returns?
No - fee deducted
How much does Massage Warehouse charge for return shipping?
Customer pays return shipping
Does Massage Warehouse charge a restocking fee?
None for returns within 30 days; 20% fee for returns 31-59 days after receipt; not accepted after 60 days
Does Massage Warehouse extend its return window for the holidays?
None published
What items cannot be returned to Massage Warehouse?
Custom-ordered items, opened oils/lotions/personal care products, hygiene items, books/media/software, washed linens/worn clothing/used disposable garments, special orders, custom-built tables
Also known as
massagewarehouse.com, massage warehouse
Return-policy data is compiled from Massage Warehouse’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Massage Warehouse’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.