Return policy comparison · 2026
Grande Cosmetics vs Massage Warehouse
Policy data verified July 24, 2026 by the Thrifle team
Winner
Grande Cosmetics
A-
4.0 / 5.0 · Very Good
Massage Warehouse
B-
2.7 / 5.0 · Fair
The verdict
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against Massage Warehouse's B- (2.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Grande CosmeticsMassage Warehouse
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Grande Cosmetics | Massage Warehouse | |
|---|---|---|
| Return window | ✓ 90 days (US orders) | 60 days (fees increase after 30 days) |
| Free returns | ✓ Yes | No - fee deducted |
| Restocking fee | None | None for returns within 30 days; 20% fee for returns 31-59 days after receipt; not accepted after 60 days |
| Return shipping | Free for domestic US orders returned within the 90-day window. | Customer pays return shipping |
| Holiday extension | None published | None published |
| Non-returnable | International orders (no returns, exchanges, or guarantee honored), items bought at a third-party retailer (must go back to that retailer, not Grande directly) | Custom-ordered items, opened oils/lotions/personal care products, hygiene items, books/media/software, washed linens/worn clothing/used disposable garments, special orders, custom-built tables |
| Watch-out items | — | Oakworks products: 14 days; Oakworks upholstery/fabric/linens/table warmers/fleece are non-returnable |
Grande Cosmetics tip
That 90-day window is unusually long for a lash-and-brow brand, but it only applies to grandecosmetics.com orders - if you bought GrandeLASH at Ulta or Sephora, you're on their return clock, not Grande's, so keep receipts separated by retailer.
Massage Warehouse tip
Call for a Return Authorization Number before you ship anything back — packages arriving without an RA# printed on the box get sent right back to you unprocessed.
Frequently asked questions
Who has the better return policy, Grande Cosmetics or Massage Warehouse?
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against Massage Warehouse's B- (2.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Grande Cosmetics's return window?
Grande Cosmetics's return window is 90 days (US orders).
What is Massage Warehouse's return window?
Massage Warehouse's return window is 60 days (fees increase after 30 days).
Does Grande Cosmetics or Massage Warehouse offer free returns?
Grande Cosmetics: Yes. Massage Warehouse: No - fee deducted.