Return policy comparison · 2026
K18 vs Massage Warehouse
Policy data verified July 24, 2026 by the Thrifle team
Winner
K18
A-
4.0 / 5.0 · Very Good
Massage Warehouse
B-
2.7 / 5.0 · Fair
The verdict
K18 has the more generous return policy in 2026, grading A- (4.0/5.0) against Massage Warehouse's B- (2.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
K18Massage Warehouse
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| K18 | Massage Warehouse | |
|---|---|---|
| Return window | ✓ 90 days (direct website purchases only) | 60 days (fees increase after 30 days) |
| Free returns | ✓ Yes | No - fee deducted |
| Restocking fee | None | None for returns within 30 days; 20% fee for returns 31-59 days after receipt; not accepted after 60 days |
| Return shipping | — | Customer pays return shipping |
| Holiday extension | None published | None published |
| Non-returnable | Products bought at partner salons (must go back to that salon, not K18 directly) | Custom-ordered items, opened oils/lotions/personal care products, hygiene items, books/media/software, washed linens/worn clothing/used disposable garments, special orders, custom-built tables |
| Watch-out items | — | Oakworks products: 14 days; Oakworks upholstery/fabric/linens/table warmers/fleece are non-returnable |
K18 tip
This generous 90-day window only covers orders placed directly on k18hair.com — if you bought it at your salon, K18 corporate won't take it back, you have to go through the salon itself.
Massage Warehouse tip
Call for a Return Authorization Number before you ship anything back — packages arriving without an RA# printed on the box get sent right back to you unprocessed.
Frequently asked questions
Who has the better return policy, K18 or Massage Warehouse?
K18 has the more generous return policy in 2026, grading A- (4.0/5.0) against Massage Warehouse's B- (2.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is K18's return window?
K18's return window is 90 days (direct website purchases only).
What is Massage Warehouse's return window?
Massage Warehouse's return window is 60 days (fees increase after 30 days).
Does K18 or Massage Warehouse offer free returns?
K18: Yes. Massage Warehouse: No - fee deducted.