Return policy comparison · 2026
Bluemercury vs Qathu
Policy data verified July 21, 2026 (Bluemercury) and July 24, 2026 (Qathu)
Winner
Bluemercury
A-
4.0 / 5.0 · Very Good
Qathu
C
1.8 / 5.0 · Mediocre
The verdict
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against Qathu's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
BluemercuryQathu
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Bluemercury | Qathu | |
|---|---|---|
| Return window | ✓ 90 days (original payment method; gift card only after 90 days) | 14 days (right of withdrawal, change of mind) |
| Free returns | ✓ Yes | No - customer pays return shipping |
| Restocking fee | — | None |
| Return shipping | — | Customer covers return shipping and any customs/import charges for change-of-mind returns; defective or damaged items are returned at the seller's expense with a prepaid label and no cost to the customer. |
| Holiday extension | — | None published |
| Non-returnable | — | Sealed cosmetics and skin-contact products once the hygiene seal is broken; deductions may apply if a product shows handling beyond what's needed to try it on/test it |
| Watch-out items | — | — |
Bluemercury tip
Exchanges can only be done in-store, not by mail, so mail-in returns are refund-only even if you wanted a swap; after 90 days a refund converts to store credit (gift card) instead of cash back to your card.
Qathu tip
If your order arrives damaged, refuse delivery or note it in writing with the courier and email photos within 48 hours — that timely report is what protects your right to a seller-paid, no-cost return instead of a customer-paid one.
Frequently asked questions
Who has the better return policy, Bluemercury or Qathu?
Bluemercury has the more generous return policy in 2026, grading A- (4.0/5.0) against Qathu's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
What is Bluemercury's return window?
Bluemercury's return window is 90 days (original payment method; gift card only after 90 days).
What is Qathu's return window?
Qathu's return window is 14 days (right of withdrawal, change of mind).
Does Bluemercury or Qathu offer free returns?
Bluemercury: Yes. Qathu: No - customer pays return shipping.