Qathu Return Policy
Every return window, fee, and holiday extension for Qathu — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If your order arrives damaged, refuse delivery or note it in writing with the courier and email photos within 48 hours — that timely report is what protects your right to a seller-paid, no-cost return instead of a customer-paid one.
Policy at a glance
- Return window
- 14 days (right of withdrawal, change of mind)
- Return shipping
- Customer covers return shipping and any customs/import charges for change-of-mind returns; defective or damaged items are returned at the seller's expense with a prepaid label and no cost to the customer.
- Free returns
- No - customer pays return shipping
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Beauty
Can’t be returned: Sealed cosmetics and skin-contact products once the hygiene seal is broken; deductions may apply if a product shows handling beyond what's needed to try it on/test it
Why Qathu earned a C
How Qathu compares
Top-graded Beauty rivals — tap one for the full side-by-side.
About Qathu
Picture a European drugstore's entire shelf inventory moved online — that's roughly what Qathu does, sourcing skincare, makeup, supplements, and personal-care items mostly from Italian and other EU brands you won't find on a typical US shelf. The catalog runs deep rather than curated, with tens of thousands of items spanning beauty, wellness, and small home and accessory categories.
Because the company is based in Italy and ships internationally, you're buying from an EU-rooted retailer even when checking out in dollars, and the return process runs on EU consumer-protection rules rather than a typical US Shopify policy. That's worth knowing before you order — cross-border shipping and customs can add time you wouldn't see with a domestic brand. If you like discovering under-the-radar European beauty labels, it's a fun rabbit hole to fall into.
What they sell
- European skincare and makeup brands not typically sold in the US
- Haircare, body care, and sun care products
- Health supplements for energy, sleep, immunity, and digestion
- Jewelry, watches, and small fashion accessories
- Home fragrance and décor items
Frequently asked questions
What is Qathu's return window?
14 days (right of withdrawal, change of mind)
Does Qathu offer free returns?
No - customer pays return shipping
How much does Qathu charge for return shipping?
Customer covers return shipping and any customs/import charges for change-of-mind returns; defective or damaged items are returned at the seller's expense with a prepaid label and no cost to the customer.
Does Qathu charge a restocking fee?
None
Does Qathu extend its return window for the holidays?
None published
What items cannot be returned to Qathu?
Sealed cosmetics and skin-contact products once the hygiene seal is broken; deductions may apply if a product shows handling beyond what's needed to try it on/test it
Also known as
qathu.com, qathu
Return-policy data is compiled from Qathu’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Qathu’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.