Return policy comparison · 2026
Grande Cosmetics vs Qathu
Policy data verified July 24, 2026 by the Thrifle team
Winner
Grande Cosmetics
A-
4.0 / 5.0 · Very Good
Qathu
C
1.8 / 5.0 · Mediocre
The verdict
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against Qathu's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Grande CosmeticsQathu
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Grande Cosmetics | Qathu | |
|---|---|---|
| Return window | ✓ 90 days (US orders) | 14 days (right of withdrawal, change of mind) |
| Free returns | ✓ Yes | No - customer pays return shipping |
| Restocking fee | None | None |
| Return shipping | Free for domestic US orders returned within the 90-day window. | Customer covers return shipping and any customs/import charges for change-of-mind returns; defective or damaged items are returned at the seller's expense with a prepaid label and no cost to the customer. |
| Holiday extension | None published | None published |
| Non-returnable | International orders (no returns, exchanges, or guarantee honored), items bought at a third-party retailer (must go back to that retailer, not Grande directly) | Sealed cosmetics and skin-contact products once the hygiene seal is broken; deductions may apply if a product shows handling beyond what's needed to try it on/test it |
| Watch-out items | — | — |
Grande Cosmetics tip
That 90-day window is unusually long for a lash-and-brow brand, but it only applies to grandecosmetics.com orders - if you bought GrandeLASH at Ulta or Sephora, you're on their return clock, not Grande's, so keep receipts separated by retailer.
Qathu tip
If your order arrives damaged, refuse delivery or note it in writing with the courier and email photos within 48 hours — that timely report is what protects your right to a seller-paid, no-cost return instead of a customer-paid one.
Frequently asked questions
Who has the better return policy, Grande Cosmetics or Qathu?
Grande Cosmetics has the more generous return policy in 2026, grading A- (4.0/5.0) against Qathu's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
What is Grande Cosmetics's return window?
Grande Cosmetics's return window is 90 days (US orders).
What is Qathu's return window?
Qathu's return window is 14 days (right of withdrawal, change of mind).
Does Grande Cosmetics or Qathu offer free returns?
Grande Cosmetics: Yes. Qathu: No - customer pays return shipping.