Return policy comparison · 2026
Boden vs DSW
Policy data verified July 21, 2026 (Boden) and April 17, 2026 (DSW)
Boden
B+
3.4 / 5.0 · Good
Winner
DSW
A
4.5 / 5.0 · Excellent
The verdict
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Boden's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 45-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
BodenDSW
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Boden | DSW | |
|---|---|---|
| Return window | 45 days from shipment (full refund; store credit only after) | ✓ 90 days |
| Free returns | Yes | Yes (in-store) |
| Restocking fee | — | None |
| Return shipping | — | Free mail returns for VIP members |
| Holiday extension | — | ✓ Yes (holiday extension) |
| Non-returnable | Swimwear with removed hygiene strips, earrings with broken internal packaging seal, opened face covering products, gift cards, final sale items | Final sale items, worn shoes showing significant use |
| Watch-out items | — | Standard 90-day window |
Boden tip
After the 45-day window Boden switches you to store credit instead of a refund, so don't let orders sit unreturned - and note exchanges aren't offered, you must return the item and place a brand-new order.
DSW tip
VIP members tracked automatically. Shoes can be lightly worn.
Frequently asked questions
Who has the better return policy, Boden or DSW?
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Boden's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 45-day window (industry standard).
What is Boden's return window?
Boden's return window is 45 days from shipment (full refund; store credit only after).
What is DSW's return window?
DSW's return window is 90 days.
Does Boden or DSW offer free returns?
Boden: Yes. DSW: Yes (in-store).