Return policy comparison · 2026
Boden vs Zappos
Policy data verified July 21, 2026 (Boden) and April 17, 2026 (Zappos)
Boden
B+
3.4 / 5.0 · Good
Winner
Zappos
A+
5.0 / 5.0 · Exceptional
The verdict
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against Boden's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 45-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
BodenZappos
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Boden | Zappos | |
|---|---|---|
| Return window | 45 days from shipment (full refund; store credit only after) | ✓ 365 days |
| Free returns | Yes | Yes |
| Restocking fee | — | None |
| Return shipping | — | Free both ways |
| Holiday extension | — | ✓ Not specifically extended (already 365) |
| Non-returnable | Swimwear with removed hygiene strips, earrings with broken internal packaging seal, opened face covering products, gift cards, final sale items | Final sale items, hazardous materials |
| Watch-out items | — | All items follow 365-day window |
Boden tip
After the 45-day window Boden switches you to store credit instead of a refund, so don't let orders sit unreturned - and note exchanges aren't offered, you must return the item and place a brand-new order.
Zappos tip
Best return policy in footwear — 365 days, free shipping both ways, gently worn OK.
Frequently asked questions
Who has the better return policy, Boden or Zappos?
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against Boden's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 45-day window (industry standard).
What is Boden's return window?
Boden's return window is 45 days from shipment (full refund; store credit only after).
What is Zappos's return window?
Zappos's return window is 365 days.
Does Boden or Zappos offer free returns?
Boden: Yes. Zappos: Yes.