Return policy comparison · 2026
boohoo vs Garage
Policy data verified July 21, 2026 (boohoo) and July 24, 2026 (Garage)
boohoo
C
2.1 / 5.0 · Mediocre
Winner
Garage
A-
3.9 / 5.0 · Very Good
The verdict
Garage has the more generous return policy in 2026, grading A- (3.9/5.0) against boohoo's C (2.1/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
boohooGarage
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| boohoo | Garage | |
|---|---|---|
| Return window | 28 days (unworn, unwashed, tags attached) | ✓ 30 days (free mail or in-store return) |
| Free returns | No - fee deducted | ✓ Yes |
| Restocking fee | — | None published |
| Return shipping | $6.00 per parcel deducted from refund for boohoo items; $1.99 for concession brand items | Free - prepaid return label provided for mail returns. |
| Holiday extension | — | ✓ Merchandise purchased in the November-December holiday window is typically extended for return/exchange until January 10 of the following year, with gift-receipt purchases exchangeable or refundable to store gift card on the same extended timeline. |
| Non-returnable | Fashion face masks, cosmetics/beauty products, pierced jewelry, swimwear or lingerie with broken seals, perishable goods, unwrapped software, custom/personalized items, vitamins with broken seals, in-store purchases | In-store purchases cannot be returned by mail (in-store exchange only), and Save The Sale purchases (ordered in-store, shipped to you) must be returned in-store rather than by mail |
| Watch-out items | — | — |
boohoo tip
Opting for store credit instead of a refund to original payment gets a 20% bonus on the refund value, but there is no direct exchange option - you must return the item and place a new order separately.
Garage tip
Paid with cash or debit in-store for a Save The Sale order? If something's wrong with it, know upfront that the refund comes back as an electronic gift card, not cash to your account.
Frequently asked questions
Who has the better return policy, boohoo or Garage?
Garage has the more generous return policy in 2026, grading A- (3.9/5.0) against boohoo's C (2.1/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is boohoo's return window?
boohoo's return window is 28 days (unworn, unwashed, tags attached).
What is Garage's return window?
Garage's return window is 30 days (free mail or in-store return).
Does boohoo or Garage offer free returns?
boohoo: No - fee deducted. Garage: Yes.