boohoo Return Policy
Every return window, fee, and holiday extension for boohoo — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Opting for store credit instead of a refund to original payment gets a 20% bonus on the refund value, but there is no direct exchange option - you must return the item and place a new order separately.
Policy at a glance
- Return window
- 28 days (unworn, unwashed, tags attached)
- Return shipping
- $6.00 per parcel deducted from refund for boohoo items; $1.99 for concession brand items
- Free returns
- No - fee deducted
- Category
- Fast Fashion
Can’t be returned: Fashion face masks, cosmetics/beauty products, pierced jewelry, swimwear or lingerie with broken seals, perishable goods, unwrapped software, custom/personalized items, vitamins with broken seals, in-store purchases
Why boohoo earned a C
How boohoo compares
Top-graded Fast Fashion rivals — tap one for the full side-by-side.
About boohoo
boohoo is fast fashion in the truest sense — hundreds of new styles land daily, prices stay low, and trends move from runway to site in a matter of weeks. It's a UK import that built a serious US following on TikTok and Instagram for how quickly it chases whatever's trending.
The catalog covers basically everything: dresses, occasionwear, activewear, and a genuinely wide-reaching size range including plus, petite, and tall. Quality is the trade-off for the price — fabrics and stitching are hit or miss, and pieces aren't built to last multiple seasons, so treat this as trend shopping rather than a wardrobe investment.
What they sell
- Trend-driven dresses and occasionwear
- Activewear and loungewear
- Plus, petite, and tall size ranges
- Swimwear and beachwear
- Accessories, beauty, and footwear
Frequently asked questions
What is boohoo's return window?
28 days (unworn, unwashed, tags attached)
Does boohoo offer free returns?
No - fee deducted
How much does boohoo charge for return shipping?
$6.00 per parcel deducted from refund for boohoo items; $1.99 for concession brand items
What items cannot be returned to boohoo?
Fashion face masks, cosmetics/beauty products, pierced jewelry, swimwear or lingerie with broken seals, perishable goods, unwrapped software, custom/personalized items, vitamins with broken seals, in-store purchases
Also known as
boohoo.com, us.boohoo.com, boohoo usa
Return-policy data is compiled from boohoo’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on boohoo’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.