Return policy comparison · 2026
boohoo vs H&M
Policy data verified July 21, 2026 (boohoo) and April 17, 2026 (H&M)
boohoo
C
2.1 / 5.0 · Mediocre
Winner
H&M
B+
3.4 / 5.0 · Good
The verdict
H&M has the more generous return policy in 2026, grading B+ (3.4/5.0) against boohoo's C (2.1/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return shipping: free in-store; mail may cost versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
boohooH&M
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| boohoo | H&M | |
|---|---|---|
| Return window | 28 days (unworn, unwashed, tags attached) | ✓ 30 days |
| Free returns | No - fee deducted | ✓ Yes (in-store) |
| Restocking fee | — | None |
| Return shipping | $6.00 per parcel deducted from refund for boohoo items; $1.99 for concession brand items | $5.99 deducted for mail |
| Holiday extension | — | ✓ Not specifically extended |
| Non-returnable | Fashion face masks, cosmetics/beauty products, pierced jewelry, swimwear or lingerie with broken seals, perishable goods, unwrapped software, custom/personalized items, vitamins with broken seals, in-store purchases | Underwear, swimwear (broken seal), opened beauty, gift cards, face masks, altered items |
| Watch-out items | — | Standard 30-day window |
boohoo tip
Opting for store credit instead of a refund to original payment gets a 20% bonus on the refund value, but there is no direct exchange option - you must return the item and place a new order separately.
H&M tip
Return in-store for free — mail deducts $5.99 from refund. H&M Member purchases tracked automatically in app.
Frequently asked questions
Who has the better return policy, boohoo or H&M?
H&M has the more generous return policy in 2026, grading B+ (3.4/5.0) against boohoo's C (2.1/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return shipping: free in-store; mail may cost versus customer pays return shipping.
What is boohoo's return window?
boohoo's return window is 28 days (unworn, unwashed, tags attached).
What is H&M's return window?
H&M's return window is 30 days.
Does boohoo or H&M offer free returns?
boohoo: No - fee deducted. H&M: Yes (in-store).