H&M Return Policy

Editor-verified return-policy details for H&M — last verified Apr 17, 2026.

Standard return policy30 days left on a purchase made today

🔄 30 days to return. Deadline: May 28.

Thrifle Tip: Return in-store for free — mail deducts $5.99 from refund. H&M Member purchases tracked automatically in app.

Policy at a glance

Return window: 30 days
Window (days): 30 days
Free returns: Yes (in-store)
Return shipping cost: $5.99 deducted for mail
Restocking fee: None
Holiday extension: Not specifically extended
Non-returnable items: Underwear, swimwear (broken seal), opened beauty, gift cards, face masks, altered items
Time-bomb items: Standard 30-day window
Category: Fast Fashion

Frequently asked questions

What is H&M's return window?

30 days

Does H&M offer free returns?

Yes (in-store)

How much does H&M charge for return shipping?

$5.99 deducted for mail

Does H&M charge a restocking fee?

None

Does H&M extend its return window for the holidays?

Not specifically extended

What items cannot be returned to H&M?

Underwear, swimwear (broken seal), opened beauty, gift cards, face masks, altered items

Also known as

hm.comh&m

Visit H&M’s official return policy →Browse all return policies See today’s deals

Return-policy data is sourced from H&M’s public customer-service pages and editor-verified by the Thrifle team. Policies can change at any time — always confirm on H&M’s official site before purchase.