Return policy comparison · 2026
BRABAR vs Lovehoney
Policy data verified July 21, 2026 (BRABAR) and July 24, 2026 (Lovehoney)
Winner
BRABAR
A-
4.0 / 5.0 · Very Good
Lovehoney
C+
2.4 / 5.0 · Fair
The verdict
BRABAR has the more generous return policy in 2026, grading A- (4.0/5.0) against Lovehoney's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
BRABARLovehoney
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| BRABAR | Lovehoney | |
|---|---|---|
| Return window | ✓ 90 days (unworn preferred, worn accepted if unhappy) | 30 days (unopened/unworn) or 100 days (Pleasure Guarantee, gift voucher) |
| Free returns | ✓ Yes | No - customer ships via USPS |
| Restocking fee | — | None published |
| Return shipping | Free (prepaid label) | Customer is responsible for return shipping via USPS; exchanges aren't offered, only refunds |
| Holiday extension | — | None published |
| Non-returnable | — | None published beyond the unopened/unused/unworn condition requirement |
| Watch-out items | — | — |
BRABAR tip
Returns are handled by email request rather than a self-service portal, and the company can offer a replacement instead of a refund for fit/defect issues, so be explicit in your email if you want money back rather than an exchange.
Lovehoney tip
If a toy just wasn't the right fit rather than defective, don't expect a full cash refund after 30 days - the 100 Day Pleasure Guarantee only pays out as a gift voucher, not money back. Defective items get a separate, longer warranty: 1 year standard, 2 years for We-Vibe/Arcwave/ROMP, and 5 years for Womanizer.
Frequently asked questions
Who has the better return policy, BRABAR or Lovehoney?
BRABAR has the more generous return policy in 2026, grading A- (4.0/5.0) against Lovehoney's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is BRABAR's return window?
BRABAR's return window is 90 days (unworn preferred, worn accepted if unhappy).
What is Lovehoney's return window?
Lovehoney's return window is 30 days (unopened/unworn) or 100 days (Pleasure Guarantee, gift voucher).
Does BRABAR or Lovehoney offer free returns?
BRABAR: Yes. Lovehoney: No - customer ships via USPS.