Lovehoney Return Policy
Every return window, fee, and holiday extension for Lovehoney — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
If a toy just wasn't the right fit rather than defective, don't expect a full cash refund after 30 days - the 100 Day Pleasure Guarantee only pays out as a gift voucher, not money back. Defective items get a separate, longer warranty: 1 year standard, 2 years for We-Vibe/Arcwave/ROMP, and 5 years for Womanizer.
Policy at a glance
- Return window
- 30 days (unopened/unworn) or 100 days (Pleasure Guarantee, gift voucher)
- Return shipping
- Customer is responsible for return shipping via USPS; exchanges aren't offered, only refunds
- Free returns
- No - customer ships via USPS
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Lingerie
Can’t be returned: None published beyond the unopened/unused/unworn condition requirement
Why Lovehoney earned a C+
How Lovehoney compares
Top-graded Lingerie rivals — tap one for the full side-by-side.
About Lovehoney
Sexual wellness retail lost most of its stigma a while ago, and Lovehoney is one of the reasons why - a direct-to-consumer shop for toys, lingerie, and lubricants that ships in deliberately plain, unmarked packaging. It's a UK-founded brand with a large US operation, known as much for its product range as for its unusually generous warranty terms on premium toy brands.
Standard returns run 30 days for unopened or unworn items, no exchanges offered, and you pay your own USPS shipping back. Where Lovehoney stands out is the 100 Day Pleasure Guarantee: if a toy just isn't working out for you, even after use, you can get a gift voucher rather than nothing at all. Just know that guarantee pays in store credit, not cash. Buyers of higher-end brands like Womanizer also get warranty coverage stretching out to 5 years.
What they sell
- Vibrators and other sex toys from brands like Womanizer and We-Vibe
- Lingerie, bondage gear, and couples' accessories
- Personal lubricants and massage oils
- Sexual wellness and intimacy products
Frequently asked questions
What is Lovehoney's return window?
30 days (unopened/unworn) or 100 days (Pleasure Guarantee, gift voucher)
Does Lovehoney offer free returns?
No - customer ships via USPS
How much does Lovehoney charge for return shipping?
Customer is responsible for return shipping via USPS; exchanges aren't offered, only refunds
Does Lovehoney charge a restocking fee?
None published
Does Lovehoney extend its return window for the holidays?
None published
What items cannot be returned to Lovehoney?
None published beyond the unopened/unused/unworn condition requirement
Also known as
lovehoney.com, lovehoney-us, help.lovehoney.com
Return-policy data is compiled from Lovehoney’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Lovehoney’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.