Return policy comparison · 2026
Felina vs Lovehoney
Policy data verified July 24, 2026 by the Thrifle team
Winner
Felina
A-
3.9 / 5.0 · Very Good
Lovehoney
C+
2.4 / 5.0 · Fair
The verdict
Felina has the more generous return policy in 2026, grading A- (3.9/5.0) against Lovehoney's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
FelinaLovehoney
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Felina | Lovehoney | |
|---|---|---|
| Return window | 30 days (unworn, tags attached, original packaging) | 30 days (unopened/unworn) or 100 days (Pleasure Guarantee, gift voucher) |
| Free returns | ✓ Yes | No - customer ships via USPS |
| Restocking fee | None | None published |
| Return shipping | Free — Felina pays for shipping on all approved returns | Customer is responsible for return shipping via USPS; exchanges aren't offered, only refunds |
| Holiday extension | ✓ Purchases made November 1 through December 31, 2025 may be returned through January 31, 2026 | None published |
| Holiday deadline | 2026-01-31 | — |
| Non-returnable | Worn or laundered garments, items without original tags, opened or unsealed intimate apparel (underwear, sleepwear, loungewear) | None published beyond the unopened/unused/unworn condition requirement |
| Watch-out items | — | — |
Felina tip
Because of the hygiene rule on intimates, try things on over your own underwear before deciding — once the packaging seal is broken on underwear or sleepwear, it can't go back regardless of fit.
Lovehoney tip
If a toy just wasn't the right fit rather than defective, don't expect a full cash refund after 30 days - the 100 Day Pleasure Guarantee only pays out as a gift voucher, not money back. Defective items get a separate, longer warranty: 1 year standard, 2 years for We-Vibe/Arcwave/ROMP, and 5 years for Womanizer.
Frequently asked questions
Who has the better return policy, Felina or Lovehoney?
Felina has the more generous return policy in 2026, grading A- (3.9/5.0) against Lovehoney's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Felina's return window?
Felina's return window is 30 days (unworn, tags attached, original packaging).
What is Lovehoney's return window?
Lovehoney's return window is 30 days (unopened/unworn) or 100 days (Pleasure Guarantee, gift voucher).
Does Felina or Lovehoney offer free returns?
Felina: Yes. Lovehoney: No - customer ships via USPS.