Return policy comparison · 2026
Cosabella vs Lovehoney
Policy data verified July 24, 2026 by the Thrifle team
Winner
Cosabella
A-
3.9 / 5.0 · Very Good
Lovehoney
C+
2.4 / 5.0 · Fair
The verdict
Cosabella has the more generous return policy in 2026, grading A- (3.9/5.0) against Lovehoney's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
CosabellaLovehoney
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Cosabella | Lovehoney | |
|---|---|---|
| Return window | 30 days (tags intact, from delivery) | 30 days (unopened/unworn) or 100 days (Pleasure Guarantee, gift voucher) |
| Free returns | ✓ Yes (domestic exchanges) | No - customer ships via USPS |
| Restocking fee | None published | None published |
| Return shipping | Domestic exchanges ship free via ground; original shipping fees are non-refundable | Customer is responsible for return shipping via USPS; exchanges aren't offered, only refunds |
| Holiday extension | ✓ Extended to 6 weeks for purchases made between Thanksgiving and Christmas | None published |
| Non-returnable | Sale category items (final sale), vouchers/codes/gift cards purchased outside Cosabella.com (nonrefundable, exchange-only) | None published beyond the unopened/unused/unworn condition requirement |
| Watch-out items | — | — |
Cosabella tip
Miss the 30-day window and you're not completely out of luck — items returned after that point can still get exchange or store credit, just not a cash refund.
Lovehoney tip
If a toy just wasn't the right fit rather than defective, don't expect a full cash refund after 30 days - the 100 Day Pleasure Guarantee only pays out as a gift voucher, not money back. Defective items get a separate, longer warranty: 1 year standard, 2 years for We-Vibe/Arcwave/ROMP, and 5 years for Womanizer.
Frequently asked questions
Who has the better return policy, Cosabella or Lovehoney?
Cosabella has the more generous return policy in 2026, grading A- (3.9/5.0) against Lovehoney's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Cosabella's return window?
Cosabella's return window is 30 days (tags intact, from delivery).
What is Lovehoney's return window?
Lovehoney's return window is 30 days (unopened/unworn) or 100 days (Pleasure Guarantee, gift voucher).
Does Cosabella or Lovehoney offer free returns?
Cosabella: Yes (domestic exchanges). Lovehoney: No - customer ships via USPS.