Return policy comparison · 2026
Lovehoney vs Underoutfit
Policy data verified July 24, 2026 by the Thrifle team
Lovehoney
C+
2.4 / 5.0 · Fair
Winner
Underoutfit
A
4.2 / 5.0 · Excellent
The verdict
Underoutfit has the more generous return policy in 2026, grading A (4.2/5.0) against Lovehoney's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
LovehoneyUnderoutfit
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Lovehoney | Underoutfit | |
|---|---|---|
| Return window | 30 days (unopened/unworn) or 100 days (Pleasure Guarantee, gift voucher) | ✓ 180 days (unused; request via Easy Returns Portal first) |
| Free returns | No - customer ships via USPS | ✓ Yes |
| Restocking fee | None published | None published |
| Return shipping | Customer is responsible for return shipping via USPS; exchanges aren't offered, only refunds | Free prepaid return label issued once a return request is approved through the Easy Returns Portal; items mailed back without first requesting a return are not accepted |
| Holiday extension | None published | None published |
| Non-returnable | None published beyond the unopened/unused/unworn condition requirement | None published |
| Watch-out items | — | — |
Lovehoney tip
If a toy just wasn't the right fit rather than defective, don't expect a full cash refund after 30 days - the 100 Day Pleasure Guarantee only pays out as a gift voucher, not money back. Defective items get a separate, longer warranty: 1 year standard, 2 years for We-Vibe/Arcwave/ROMP, and 5 years for Womanizer.
Underoutfit tip
You must open a request in the Easy Returns Portal before shipping anything back — packages sent without pre-approval get refused. Exchanges are capped at up to 4 per original order, so use them deliberately rather than for repeated size swaps.
Frequently asked questions
Who has the better return policy, Lovehoney or Underoutfit?
Underoutfit has the more generous return policy in 2026, grading A (4.2/5.0) against Lovehoney's C+ (2.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Lovehoney's return window?
Lovehoney's return window is 30 days (unopened/unworn) or 100 days (Pleasure Guarantee, gift voucher).
What is Underoutfit's return window?
Underoutfit's return window is 180 days (unused; request via Easy Returns Portal first).
Does Lovehoney or Underoutfit offer free returns?
Lovehoney: No - customer ships via USPS. Underoutfit: Yes.