Return policy comparison · 2026
Build-A-Bear Workshop vs Hommi
Policy data verified April 17, 2026 (Build-A-Bear Workshop) and July 24, 2026 (Hommi)
Build-A-Bear Workshop
B+
3.4 / 5.0 · Good
Hommi
B+
3.4 / 5.0 · Good
The verdict
Build-A-Bear Workshop and Hommi are in a dead heat: both grade B+ (3.4/5.0) on Thrifle's five-axis return-policy scale. Pick by what you buy: the tie-breakers live in the fine print below.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Build-A-Bear WorkshopHommi
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Build-A-Bear Workshop | Hommi | |
|---|---|---|
| Return window | 30 days | 30 days (US); 3 days (EU cooling-off) |
| Free returns | Yes (in-store) | ✓ Yes |
| Restocking fee | None | None published |
| Return shipping | Customer pays mail shipping | Company provides a return shipping label and instructions once a return is approved |
| Holiday extension | ✓ Yes (holiday extension) | None published |
| Non-returnable | Custom/personalized bears with names, opened scent/sound items, gift cards | Perishable goods (food, flowers, plants), custom/personalized products, personal care/beauty goods, hazardous materials, sale items, gift cards |
| Watch-out items | Customized bears final sale | — |
Build-A-Bear Workshop tip
Custom-named/personalized bears are FINAL SALE. Items must be returned in original stuffed condition.
Hommi tip
Don't ship anything back before getting approval first — the policy explicitly says items sent without prior authorization won't be accepted, so always email [email protected] and wait for a response before mailing a return.
Frequently asked questions
Who has the better return policy, Build-A-Bear Workshop or Hommi?
Build-A-Bear Workshop and Hommi are in a dead heat: both grade B+ (3.4/5.0) on Thrifle's five-axis return-policy scale. Pick by what you buy: the tie-breakers live in the fine print below.
What is Build-A-Bear Workshop's return window?
Build-A-Bear Workshop's return window is 30 days.
What is Hommi's return window?
Hommi's return window is 30 days (US); 3 days (EU cooling-off).
Does Build-A-Bear Workshop or Hommi offer free returns?
Build-A-Bear Workshop: Yes (in-store). Hommi: Yes.