Return policy comparison · 2026
Comfrt vs DSW
Policy data verified July 24, 2026 (Comfrt) and April 17, 2026 (DSW)
Comfrt
B+
3.4 / 5.0 · Good
Winner
DSW
A
4.5 / 5.0 · Excellent
The verdict
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Comfrt's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ComfrtDSW
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Comfrt | DSW | |
|---|---|---|
| Return window | 30 days (unused, original packaging, from delivery) | ✓ 90 days |
| Free returns | Yes (most items) | Yes (in-store) |
| Restocking fee | None published | None |
| Return shipping | Not specified whether shipping is free or paid by customer | Free mail returns for VIP members |
| Holiday extension | None published | ✓ Yes (holiday extension) |
| Non-returnable | E-gift cards, co-branded collaboration products (final sale) | Final sale items, worn shoes showing significant use |
| Watch-out items | — | Standard 90-day window |
Comfrt tip
Refunds here come back as store credit e-gift cards, not cash to your card — so treat a Comfrt order as store-credit-or-nothing if you're on the fence about a size.
DSW tip
VIP members tracked automatically. Shoes can be lightly worn.
Frequently asked questions
Who has the better return policy, Comfrt or DSW?
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Comfrt's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
What is Comfrt's return window?
Comfrt's return window is 30 days (unused, original packaging, from delivery).
What is DSW's return window?
DSW's return window is 90 days.
Does Comfrt or DSW offer free returns?
Comfrt: Yes (most items). DSW: Yes (in-store).