Return policy comparison · 2026
ContactsDirect vs Lofta
Policy data verified July 24, 2026 by the Thrifle team
Winner
ContactsDirect
A
4.2 / 5.0 · Excellent
Lofta
C+
2.2 / 5.0 · Fair
The verdict
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against Lofta's C+ (2.2/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ContactsDirectLofta
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| ContactsDirect | Lofta | |
|---|---|---|
| Return window | ✓ 6 months (unopened boxes) | 60 nights |
| Free returns | ✓ Yes | No |
| Restocking fee | ✓ None | Used or opened items are refunded as store credit instead of a cash refund |
| Return shipping | Free (prepaid return label provided) | Customer pays return shipping; expedited shipping costs are non-refundable. |
| Holiday extension | None published | None published |
| Non-returnable | Opened boxes, damaged or defaced boxes, boxes with writing on them | Opened mask cushions/frames, CPAP parts and supplies, filters, power cords, tubing, cleaning products, pillows, scales, blood pressure monitors, and certain LoftaCare service packages |
| Watch-out items | — | — |
ContactsDirect tip
The 6-month window is unusually generous for contacts — most competitors cap returns at 30-90 days — but it only applies to unopened boxes, so don't crack open a box you might want to return.
Lofta tip
Keep your mask sealed if there's any chance you'll return it - opened masks and CPAP accessories only qualify for store credit, not a cash refund, even within the 60-night window.
Frequently asked questions
Who has the better return policy, ContactsDirect or Lofta?
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against Lofta's C+ (2.2/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is ContactsDirect's return window?
ContactsDirect's return window is 6 months (unopened boxes).
What is Lofta's return window?
Lofta's return window is 60 nights.
Does ContactsDirect or Lofta offer free returns?
ContactsDirect: Yes. Lofta: No.