Lofta Return Policy
Every return window, fee, and holiday extension for Lofta — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Keep your mask sealed if there's any chance you'll return it - opened masks and CPAP accessories only qualify for store credit, not a cash refund, even within the 60-night window.
Policy at a glance
- Return window
- 60 nights
- Return shipping
- Customer pays return shipping; expedited shipping costs are non-refundable.
- Free returns
- No
- Restocking fee
- Used or opened items are refunded as store credit instead of a cash refund
- Holiday extension
- None published
- Category
- Pharmacy
Can’t be returned: Opened mask cushions/frames, CPAP parts and supplies, filters, power cords, tubing, cleaning products, pillows, scales, blood pressure monitors, and certain LoftaCare service packages
Why Lofta earned a C+
How Lofta compares
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About Lofta
CPAP machines, masks, and sleep apnea supplies are Lofta's whole business, sold direct-to-consumer to people who'd rather order equipment online than deal with a durable medical equipment supplier. It's built a subscription option (LoftaCare) for recurring mask and filter replacements.
People newly diagnosed with sleep apnea, or existing CPAP users switching suppliers, are the core customers. Keep your mask sealed if there's any chance you'll return it: opened masks, cushions, and most CPAP accessories only qualify for store credit rather than a cash refund, even though the return window itself runs a generous 60 nights.
What they sell
- CPAP machines
- CPAP masks and cushions
- Filters, tubing, and replacement parts
- Sleep apnea accessories
Frequently asked questions
What is Lofta's return window?
60 nights
Does Lofta offer free returns?
No
How much does Lofta charge for return shipping?
Customer pays return shipping; expedited shipping costs are non-refundable.
Does Lofta charge a restocking fee?
Used or opened items are refunded as store credit instead of a cash refund
Does Lofta extend its return window for the holidays?
None published
What items cannot be returned to Lofta?
Opened mask cushions/frames, CPAP parts and supplies, filters, power cords, tubing, cleaning products, pillows, scales, blood pressure monitors, and certain LoftaCare service packages
Also known as
lofta, lofta.com
Return-policy data is compiled from Lofta’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on Lofta’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.