Return policy comparison · 2026
CVS vs Lofta
Policy data verified April 17, 2026 (CVS) and July 24, 2026 (Lofta)
Winner
CVS
B+
3.7 / 5.0 · Good
Lofta
C+
2.2 / 5.0 · Fair
The verdict
CVS has the more generous return policy in 2026, grading B+ (3.7/5.0) against Lofta's C+ (2.2/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee unclear.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
CVSLofta
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| CVS | Lofta | |
|---|---|---|
| Return window | 60 days (with receipt) | 60 nights |
| Free returns | ✓ Mostly in-store | No |
| Restocking fee | ✓ None | Used or opened items are refunded as store credit instead of a cash refund |
| Return shipping | N/A (in-store returns) | Customer pays return shipping; expedited shipping costs are non-refundable. |
| Holiday extension | ✓ Not specifically extended | None published |
| Non-returnable | Prescription meds, opened personal care, gift cards, tobacco, alcohol | Opened mask cushions/frames, CPAP parts and supplies, filters, power cords, tubing, cleaning products, pillows, scales, blood pressure monitors, and certain LoftaCare service packages |
| Watch-out items | Opened beauty/personal care usually non-returnable | — |
CVS tip
Keep receipts. Online CVS.com orders can be returned in-store for free.
Lofta tip
Keep your mask sealed if there's any chance you'll return it - opened masks and CPAP accessories only qualify for store credit, not a cash refund, even within the 60-night window.
Frequently asked questions
Who has the better return policy, CVS or Lofta?
CVS has the more generous return policy in 2026, grading B+ (3.7/5.0) against Lofta's C+ (2.2/5.0). It wins 3 of 5 scoring axes; the biggest gap is the restocking fee: no restocking fee versus restocking fee unclear.
What is CVS's return window?
CVS's return window is 60 days (with receipt).
What is Lofta's return window?
Lofta's return window is 60 nights.
Does CVS or Lofta offer free returns?
CVS: Mostly in-store. Lofta: No.