Return policy comparison · 2026
ContactsDirect vs Prolon Life
Policy data verified July 24, 2026 by the Thrifle team
Winner
ContactsDirect
A
4.2 / 5.0 · Excellent
Prolon Life
C
2.0 / 5.0 · Mediocre
The verdict
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against Prolon Life's C (2.0/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 180-day window (very generous) versus window not published.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ContactsDirectProlon Life
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| ContactsDirect | Prolon Life | |
|---|---|---|
| Return window | ✓ 6 months (unopened boxes) | No returns (all sales final, opened or unopened) |
| Free returns | ✓ Yes | — |
| Restocking fee | None | — |
| Return shipping | Free (prepaid return label provided) | — |
| Holiday extension | None published | None published |
| Non-returnable | Opened boxes, damaged or defaced boxes, boxes with writing on them | All products, opened or unopened; sealed food-safety packaging cannot be accepted back once shipped |
| Watch-out items | — | — |
ContactsDirect tip
The 6-month window is unusually generous for contacts — most competitors cap returns at 30-90 days — but it only applies to unopened boxes, so don't crack open a box you might want to return.
Prolon Life tip
Damaged box or missing items are handled separately from returns — photograph the problem and contact support within 14 days, since that's the only path to a refund or replacement once your order ships.
Frequently asked questions
Who has the better return policy, ContactsDirect or Prolon Life?
ContactsDirect has the more generous return policy in 2026, grading A (4.2/5.0) against Prolon Life's C (2.0/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 180-day window (very generous) versus window not published.
What is ContactsDirect's return window?
ContactsDirect's return window is 6 months (unopened boxes).
What is Prolon Life's return window?
Prolon Life's return window is No returns (all sales final, opened or unopened).
Does ContactsDirect or Prolon Life offer free returns?
ContactsDirect: Yes. Prolon Life: see full policy.