Return policy comparison · 2026
Cosabella vs Eberjey
Policy data verified July 24, 2026 by the Thrifle team
Winner
Cosabella
A-
3.9 / 5.0 · Very Good
Eberjey
B+
3.4 / 5.0 · Good
The verdict
Cosabella has the more generous return policy in 2026, grading A- (3.9/5.0) against Eberjey's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the holiday window: extended holiday window versus no holiday extension.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
CosabellaEberjey
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Cosabella | Eberjey | |
|---|---|---|
| Return window | 30 days (tags intact, from delivery) | 30 days (US), 45 days (international) |
| Free returns | Yes (domestic exchanges) | Yes |
| Restocking fee | None published | None |
| Return shipping | Domestic exchanges ship free via ground; original shipping fees are non-refundable | Free for US orders (prepaid label). International customers pay a flat fee, e.g. $20 CAD Canada, £15 UK, $20 AUD Australia, $15 USD rest of world. |
| Holiday extension | ✓ Extended to 6 weeks for purchases made between Thanksgiving and Christmas | None published |
| Non-returnable | Sale category items (final sale), vouchers/codes/gift cards purchased outside Cosabella.com (nonrefundable, exchange-only) | Opened panties, beauty products, monogrammed items, sale items marked Final Sale, gift cards and gift boxes |
| Watch-out items | — | — |
Cosabella tip
Miss the 30-day window and you're not completely out of luck — items returned after that point can still get exchange or store credit, just not a cash refund.
Eberjey tip
Try on panties over your own underwear before you decide, and keep the liner in place - Eberjey won't accept opened panties back at all, which is stricter than most lingerie brands that just require unwashed condition.
Frequently asked questions
Who has the better return policy, Cosabella or Eberjey?
Cosabella has the more generous return policy in 2026, grading A- (3.9/5.0) against Eberjey's B+ (3.4/5.0). It wins 1 of 5 scoring axes; the biggest gap is the holiday window: extended holiday window versus no holiday extension.
What is Cosabella's return window?
Cosabella's return window is 30 days (tags intact, from delivery).
What is Eberjey's return window?
Eberjey's return window is 30 days (US), 45 days (international).
Does Cosabella or Eberjey offer free returns?
Cosabella: Yes (domestic exchanges). Eberjey: Yes.