Return policy comparison · 2026
Cosabella vs EBY
Policy data verified July 24, 2026 by the Thrifle team
Winner
Cosabella
A-
3.9 / 5.0 · Very Good
EBY
B-
2.9 / 5.0 · Fair
The verdict
Cosabella has the more generous return policy in 2026, grading A- (3.9/5.0) against EBY's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus return shipping varies.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
CosabellaEBY
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Cosabella | EBY | |
|---|---|---|
| Return window | 30 days (tags intact, from delivery) | 30 days (fit guarantee) |
| Free returns | ✓ Yes (domestic exchanges) | — |
| Restocking fee | None published | None published |
| Return shipping | Domestic exchanges ship free via ground; original shipping fees are non-refundable | — |
| Holiday extension | ✓ Extended to 6 weeks for purchases made between Thanksgiving and Christmas | None published |
| Non-returnable | Sale category items (final sale), vouchers/codes/gift cards purchased outside Cosabella.com (nonrefundable, exchange-only) | — |
| Watch-out items | — | — |
Cosabella tip
Miss the 30-day window and you're not completely out of luck — items returned after that point can still get exchange or store credit, just not a cash refund.
EBY tip
Reach out within 30 days of delivery if sizing feels off - EBY calls this a "100% Fit Guarantee" and routes it through fit specialists rather than a generic returns desk, so a direct email tends to get a faster, more tailored fix than starting through a self-serve portal.
Frequently asked questions
Who has the better return policy, Cosabella or EBY?
Cosabella has the more generous return policy in 2026, grading A- (3.9/5.0) against EBY's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus return shipping varies.
What is Cosabella's return window?
Cosabella's return window is 30 days (tags intact, from delivery).
What is EBY's return window?
EBY's return window is 30 days (fit guarantee).
Does Cosabella or EBY offer free returns?
Cosabella: Yes (domestic exchanges). EBY: see full policy.