EBY Return Policy
Every return window, fee, and holiday extension for EBY — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Reach out within 30 days of delivery if sizing feels off - EBY calls this a "100% Fit Guarantee" and routes it through fit specialists rather than a generic returns desk, so a direct email tends to get a faster, more tailored fix than starting through a self-serve portal.
Policy at a glance
- Return window
- 30 days (fit guarantee)
- Restocking fee
- None published
- Holiday extension
- None published
- Category
- Lingerie
Why EBY earned a B-
How EBY compares
Top-graded Lingerie rivals — tap one for the full side-by-side.
About EBY
Subscription underwear built around one idea: most women are wearing the wrong size, and a quiz plus recurring shipments can fix that better than a one-off store trip. EBY calls its guarantee a 100% Fit Guarantee rather than a standard return policy.
It's aimed at people who've given up on bra-and-panty shopping trial-and-error and want it solved algorithmically instead. The catch is that the guarantee is framed around fit issues specifically, so it's worth contacting their fit team directly rather than assuming a blanket refund policy covers every situation.
What they sell
- Seamless underwear subscription boxes
- Bras and bralettes
- Period and leakproof underwear
- Loungewear
Frequently asked questions
What is EBY's return window?
30 days (fit guarantee)
Does EBY charge a restocking fee?
None published
Does EBY extend its return window for the holidays?
None published
Also known as
join-eby.com, eby underwear, shop.join-eby.com
Return-policy data is compiled from EBY’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on EBY’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.