Return policy comparison · 2026
EBY vs Felina
Policy data verified July 24, 2026 by the Thrifle team
EBY
B-
2.9 / 5.0 · Fair
Winner
Felina
A-
3.9 / 5.0 · Very Good
The verdict
Felina has the more generous return policy in 2026, grading A- (3.9/5.0) against EBY's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus return shipping varies.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
EBYFelina
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| EBY | Felina | |
|---|---|---|
| Return window | 30 days (fit guarantee) | 30 days (unworn, tags attached, original packaging) |
| Free returns | — | ✓ Yes |
| Restocking fee | None published | None |
| Return shipping | — | Free — Felina pays for shipping on all approved returns |
| Holiday extension | None published | ✓ Purchases made November 1 through December 31, 2025 may be returned through January 31, 2026 |
| Holiday deadline | — | 2026-01-31 |
| Non-returnable | — | Worn or laundered garments, items without original tags, opened or unsealed intimate apparel (underwear, sleepwear, loungewear) |
| Watch-out items | — | — |
EBY tip
Reach out within 30 days of delivery if sizing feels off - EBY calls this a "100% Fit Guarantee" and routes it through fit specialists rather than a generic returns desk, so a direct email tends to get a faster, more tailored fix than starting through a self-serve portal.
Felina tip
Because of the hygiene rule on intimates, try things on over your own underwear before deciding — once the packaging seal is broken on underwear or sleepwear, it can't go back regardless of fit.
Frequently asked questions
Who has the better return policy, EBY or Felina?
Felina has the more generous return policy in 2026, grading A- (3.9/5.0) against EBY's B- (2.9/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus return shipping varies.
What is EBY's return window?
EBY's return window is 30 days (fit guarantee).
What is Felina's return window?
Felina's return window is 30 days (unworn, tags attached, original packaging).
Does EBY or Felina offer free returns?
EBY: see full policy. Felina: Yes.