Return policy comparison · 2026
Deux par Deux vs PlanetBox
Policy data verified July 24, 2026 by the Thrifle team
Winner
Deux par Deux
A-
3.9 / 5.0 · Very Good
PlanetBox
B-
2.7 / 5.0 · Fair
The verdict
Deux par Deux has the more generous return policy in 2026, grading A- (3.9/5.0) against PlanetBox's B- (2.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Deux par DeuxPlanetBox
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Deux par Deux | PlanetBox | |
|---|---|---|
| Return window | 30 days | ✓ 60 days (with Return Authorization Number) |
| Free returns | ✓ Yes (US & Canada) | No - customer pays return shipping |
| Restocking fee | None | None published |
| Return shipping | Free prepaid label for US and Canada; international customers pay their own return shipping; an $8.95 fee applies if the order falls below the $99 free-shipping threshold after the return | Customer pays to ship the item back; PlanetBox does not cover return shipping costs |
| Holiday extension | ✓ Orders delivered November 15-December 30 can be returned until January 31 | None published |
| Holiday deadline | 2027-01-31 | — |
| Non-returnable | Underwear (final sale), items discounted 50% or more or marked final sale, damaged or worn items | Purchases from authorized retailers other than PlanetBox.com; warranty coverage excludes cosmetic damage, accidental damage, misuse, abuse, negligence, or loss/theft |
| Watch-out items | Swimwear returnable only if the hygiene protection strip is intact | Warranty claims limited to products purchased within the last 90 days on planetbox.com |
Deux par Deux tip
Choosing store credit over a cash refund gets you a 10% bonus — worth it if you know you'll be buying the next size up soon anyway.
PlanetBox tip
Get a Return Authorization Number before you ship anything back — PlanetBox says refunds "cannot be guaranteed" without one, and processing can take 4-6 weeks, so this isn't a fast-refund brand if you're in a hurry.
Frequently asked questions
Who has the better return policy, Deux par Deux or PlanetBox?
Deux par Deux has the more generous return policy in 2026, grading A- (3.9/5.0) against PlanetBox's B- (2.7/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is Deux par Deux's return window?
Deux par Deux's return window is 30 days.
What is PlanetBox's return window?
PlanetBox's return window is 60 days (with Return Authorization Number).
Does Deux par Deux or PlanetBox offer free returns?
Deux par Deux: Yes (US & Canada). PlanetBox: No - customer pays return shipping.