Return policy comparison · 2026
Dick's Sporting Goods vs TENWAYS
Policy data verified April 17, 2026 (Dick's Sporting Goods) and July 24, 2026 (TENWAYS)
Winner
Dick's Sporting Goods
A
4.5 / 5.0 · Excellent
TENWAYS
C
1.8 / 5.0 · Mediocre
The verdict
Dick's Sporting Goods has the more generous return policy in 2026, grading A (4.5/5.0) against TENWAYS's C (1.8/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
Dick's Sporting GoodsTENWAYS
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Dick's Sporting Goods | TENWAYS | |
|---|---|---|
| Return window | ✓ 90 days | 14 days (unused, original packaging, tags attached) |
| Free returns | ✓ Yes (in-store) | No - fee deducted |
| Restocking fee | None | None |
| Return shipping | Free returns | Customer pays return shipping; fees may be deducted from the refund depending on the return method, and returns must be pre-authorized before shipping back |
| Holiday extension | ✓ Yes (holiday extension) | None published |
| Non-returnable | Custom items, gift cards, firearms/ammo, hunting licenses, altered items, boats/watercraft | Used products (unless faulty), gifted orders (unless faulty), and sale items |
| Watch-out items | Fitness equipment may require assembly reversal | Damage, defects, or wrong items must be reported within 24 hours of receiving the order |
Dick's Sporting Goods tip
90 days with receipt. Shoes should be lightly worn if at all. Golf Galaxy items follow similar policy.
TENWAYS tip
Inspect your e-bike within 24 hours of delivery — that's the window for reporting shipping damage or defects, which is much tighter than the 14-day return window for a simple change of mind.
Frequently asked questions
Who has the better return policy, Dick's Sporting Goods or TENWAYS?
Dick's Sporting Goods has the more generous return policy in 2026, grading A (4.5/5.0) against TENWAYS's C (1.8/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
What is Dick's Sporting Goods's return window?
Dick's Sporting Goods's return window is 90 days.
What is TENWAYS's return window?
TENWAYS's return window is 14 days (unused, original packaging, tags attached).
Does Dick's Sporting Goods or TENWAYS offer free returns?
Dick's Sporting Goods: Yes (in-store). TENWAYS: No - fee deducted.