TENWAYS Return Policy
Every return window, fee, and holiday extension for TENWAYS — pulled from the retailer's own policy page and linked below so you can confirm it yourself.
Inspect your e-bike within 24 hours of delivery — that's the window for reporting shipping damage or defects, which is much tighter than the 14-day return window for a simple change of mind.
Policy at a glance
- Return window
- 14 days (unused, original packaging, tags attached)
- Return shipping
- Customer pays return shipping; fees may be deducted from the refund depending on the return method, and returns must be pre-authorized before shipping back
- Free returns
- No - fee deducted
- Restocking fee
- None
- Holiday extension
- None published
- Category
- Sports
Can’t be returned: Used products (unless faulty), gifted orders (unless faulty), and sale items
Time-sensitive items: Damage, defects, or wrong items must be reported within 24 hours of receiving the order
Why TENWAYS earned a C
How TENWAYS compares
Top-graded Sports rivals — tap one for the full side-by-side.
About TENWAYS
Sleek, understated e-bikes that don't look like they're trying too hard — that's the design language TENWAYS built its name on, aiming at commuters who want a lighter, quieter alternative to bulkier electric bikes. It ships direct-to-consumer, which keeps prices down versus bike-shop electric models but means you're assembling more of it yourself.
Given the size and weight of an e-bike, the 24-hour damage-reporting window is worth taking seriously — inspect the frame and battery the moment it arrives rather than waiting. The standard 14-day return window is shorter than a lot of bike retailers offer, so test rides should happen early if you're on the fence.
What they sell
- Lightweight commuter e-bikes
- Step-through electric city bikes
- Removable battery packs
- E-bike accessories and racks
Frequently asked questions
What is TENWAYS's return window?
14 days (unused, original packaging, tags attached)
Does TENWAYS offer free returns?
No - fee deducted
How much does TENWAYS charge for return shipping?
Customer pays return shipping; fees may be deducted from the refund depending on the return method, and returns must be pre-authorized before shipping back
Does TENWAYS charge a restocking fee?
None
Does TENWAYS extend its return window for the holidays?
None published
What items cannot be returned to TENWAYS?
Used products (unless faulty), gifted orders (unless faulty), and sale items
Also known as
tenways.com, www.tenways.com
Return-policy data is compiled from TENWAYS’s public customer-service pages by Thrifle AI, our in-house research system. Policies change often and we can be out of date — always confirm on TENWAYS’s official site before purchase. Spotted something wrong? Tell usand we’ll fix it.