Return policy comparison · 2026
Scheels vs TENWAYS
Policy data verified July 24, 2026 by the Thrifle team
Winner
Scheels
A-
4.0 / 5.0 · Very Good
TENWAYS
C
1.8 / 5.0 · Mediocre
The verdict
Scheels has the more generous return policy in 2026, grading A- (4.0/5.0) against TENWAYS's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
ScheelsTENWAYS
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Scheels | TENWAYS | |
|---|---|---|
| Return window | ✓ 90 days | 14 days (unused, original packaging, tags attached) |
| Free returns | ✓ Yes (mail-in online returns) | No - fee deducted |
| Restocking fee | None | None |
| Return shipping | Free prepaid label for online mail-in returns; shipping fees and package protection charges are non-refundable | Customer pays return shipping; fees may be deducted from the refund depending on the return method, and returns must be pre-authorized before shipping back |
| Holiday extension | None published | None published |
| Non-returnable | Gift cards, firearms and bows, ammunition/reloading powders/primers, What Goes Around Comes Around pre-owned luxury goods, opened car seats and bases, autographed memorabilia, trading cards, sports cards, and mystery/surprise toys | Used products (unless faulty), gifted orders (unless faulty), and sale items |
| Watch-out items | Hockey sticks 30 days (new/unused or damaged from normal use) | Damage, defects, or wrong items must be reported within 24 hours of receiving the order |
Scheels tip
Scheels will take online purchases back at any physical store location, which saves you the wait on a mail-in refund if you live near one.
TENWAYS tip
Inspect your e-bike within 24 hours of delivery — that's the window for reporting shipping damage or defects, which is much tighter than the 14-day return window for a simple change of mind.
Frequently asked questions
Who has the better return policy, Scheels or TENWAYS?
Scheels has the more generous return policy in 2026, grading A- (4.0/5.0) against TENWAYS's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
What is Scheels's return window?
Scheels's return window is 90 days.
What is TENWAYS's return window?
TENWAYS's return window is 14 days (unused, original packaging, tags attached).
Does Scheels or TENWAYS offer free returns?
Scheels: Yes (mail-in online returns). TENWAYS: No - fee deducted.