Return policy comparison · 2026
MacGregor vs TENWAYS
Policy data verified July 24, 2026 by the Thrifle team
Winner
MacGregor
B+
3.4 / 5.0 · Good
TENWAYS
C
1.8 / 5.0 · Mediocre
The verdict
MacGregor has the more generous return policy in 2026, grading B+ (3.4/5.0) against TENWAYS's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
MacGregorTENWAYS
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| MacGregor | TENWAYS | |
|---|---|---|
| Return window | ✓ 30 days (new and unused) | 14 days (unused, original packaging, tags attached) |
| Free returns | ✓ Yes (MacGregor's fault only) | No - fee deducted |
| Restocking fee | None | None |
| Return shipping | If MacGregor shipped the wrong item or the product is faulty, they cover return shipping entirely. For change-of-mind returns or ordering the wrong item (e.g. wrong hand orientation), the cost is split: MacGregor covers the initial outbound shipping and the customer pays return postage. | Customer pays return shipping; fees may be deducted from the refund depending on the return method, and returns must be pre-authorized before shipping back |
| Holiday extension | None published | None published |
| Non-returnable | Custom fit or custom-built items | Used products (unless faulty), gifted orders (unless faulty), and sale items |
| Watch-out items | — | Damage, defects, or wrong items must be reported within 24 hours of receiving the order |
MacGregor tip
Double-check hand orientation (right vs left-handed clubs) before ordering - it's specifically called out as a customer-fault return, meaning you'll eat the return shipping cost if you get it wrong.
TENWAYS tip
Inspect your e-bike within 24 hours of delivery — that's the window for reporting shipping damage or defects, which is much tighter than the 14-day return window for a simple change of mind.
Frequently asked questions
Who has the better return policy, MacGregor or TENWAYS?
MacGregor has the more generous return policy in 2026, grading B+ (3.4/5.0) against TENWAYS's C (1.8/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is MacGregor's return window?
MacGregor's return window is 30 days (new and unused).
What is TENWAYS's return window?
TENWAYS's return window is 14 days (unused, original packaging, tags attached).
Does MacGregor or TENWAYS offer free returns?
MacGregor: Yes (MacGregor's fault only). TENWAYS: No - fee deducted.