Return policy comparison · 2026
Doughnut vs Zappos
Policy data verified July 24, 2026 (Doughnut) and April 17, 2026 (Zappos)
Doughnut
C+
2.3 / 5.0 · Fair
Winner
Zappos
A+
5.0 / 5.0 · Exceptional
The verdict
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against Doughnut's C+ (2.3/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 14-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
DoughnutZappos
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| Doughnut | Zappos | |
|---|---|---|
| Return window | 14 days (defective or incorrect items only) | ✓ 365 days |
| Free returns | — | ✓ Yes |
| Restocking fee | — | None |
| Return shipping | — | Free both ways |
| Holiday extension | None published | ✓ Not specifically extended (already 365) |
| Non-returnable | Items that aren't defective or incorrect are not eligible for return or exchange | Final sale items, hazardous materials |
| Watch-out items | — | All items follow 365-day window |
Doughnut tip
This isn't a change-your-mind return policy — Doughnut only accepts returns for defective or wrong items, so try to be sure about color and size before you order.
Zappos tip
Best return policy in footwear — 365 days, free shipping both ways, gently worn OK.
Frequently asked questions
Who has the better return policy, Doughnut or Zappos?
Zappos has the more generous return policy in 2026, grading A+ (5.0/5.0) against Doughnut's C+ (2.3/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 365-day window (industry-leading) versus 14-day window (very tight).
What is Doughnut's return window?
Doughnut's return window is 14 days (defective or incorrect items only).
What is Zappos's return window?
Zappos's return window is 365 days.
Does Doughnut or Zappos offer free returns?
Doughnut: see full policy. Zappos: Yes.