Return policy comparison · 2026
DSW vs Frank & Eileen
Policy data verified April 17, 2026 (DSW) and July 24, 2026 (Frank & Eileen)
Winner
DSW
A
4.5 / 5.0 · Excellent
Frank & Eileen
B-
2.9 / 5.0 · Fair
The verdict
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Frank & Eileen's B- (2.9/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
DSWFrank & Eileen
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| DSW | Frank & Eileen | |
|---|---|---|
| Return window | ✓ 90 days | 30 days (unworn, from shipment date) |
| Free returns | ✓ Yes (in-store) | — |
| Restocking fee | None | — |
| Return shipping | Free mail returns for VIP members | — |
| Holiday extension | ✓ Yes (holiday extension) | None published |
| Non-returnable | Final sale items, worn shoes showing significant use | Final sale items |
| Watch-out items | Standard 90-day window | — |
DSW tip
VIP members tracked automatically. Shoes can be lightly worn.
Frequently asked questions
Who has the better return policy, DSW or Frank & Eileen?
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Frank & Eileen's B- (2.9/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
What is DSW's return window?
DSW's return window is 90 days.
What is Frank & Eileen's return window?
Frank & Eileen's return window is 30 days (unworn, from shipment date).
Does DSW or Frank & Eileen offer free returns?
DSW: Yes (in-store). Frank & Eileen: see full policy.