Return policy comparison · 2026
DSW vs Hermoza
Policy data verified April 17, 2026 (DSW) and July 24, 2026 (Hermoza)
Winner
DSW
A
4.5 / 5.0 · Excellent
Hermoza
C
1.8 / 5.0 · Mediocre
The verdict
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Hermoza's C (1.8/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
DSWHermoza
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| DSW | Hermoza | |
|---|---|---|
| Return window | ✓ 90 days | 14 days (postmarked from delivery) |
| Free returns | ✓ Yes (in-store) | No - $15 handling fee (deducted from refund) |
| Restocking fee | None | None published |
| Return shipping | Free mail returns for VIP members | $15 handling fee covers the return label, deducted from the refund; original shipping is non-refundable |
| Holiday extension | ✓ Yes (holiday extension) | None published |
| Non-returnable | Final sale items, worn shoes showing significant use | Items purchased with a 25%+ discount (exchange or store credit only), items marked final sale |
| Watch-out items | Standard 90-day window | — |
DSW tip
VIP members tracked automatically. Shoes can be lightly worn.
Hermoza tip
Bought during a big sale? Anything discounted 25% or more is exchange-or-credit only, not refundable — so a deep discount code can quietly turn your purchase into store credit if it doesn't work out.
Frequently asked questions
Who has the better return policy, DSW or Hermoza?
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Hermoza's C (1.8/5.0). It wins 3 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 14-day window (very tight).
What is DSW's return window?
DSW's return window is 90 days.
What is Hermoza's return window?
Hermoza's return window is 14 days (postmarked from delivery).
Does DSW or Hermoza offer free returns?
DSW: Yes (in-store). Hermoza: No - $15 handling fee (deducted from refund).