Return policy comparison · 2026
DSW vs Knack
Policy data verified April 17, 2026 (DSW) and July 24, 2026 (Knack)
Winner
DSW
A
4.5 / 5.0 · Excellent
Knack
B+
3.4 / 5.0 · Good
The verdict
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Knack's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
DSWKnack
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| DSW | Knack | |
|---|---|---|
| Return window | ✓ 90 days | 30 days (trial period) |
| Free returns | Yes (in-store) | Yes |
| Restocking fee | None | None |
| Return shipping | Free mail returns for VIP members | Free for returns shipped within the US |
| Holiday extension | ✓ Yes (holiday extension) | None published |
| Non-returnable | Final sale items, worn shoes showing significant use | Factory Seconds items (sold as-is, not eligible for returns or exchanges) |
| Watch-out items | Standard 90-day window | — |
DSW tip
VIP members tracked automatically. Shoes can be lightly worn.
Knack tip
Knack's 30-day trial is genuinely no-questions-asked - the policy explicitly says you can return it even after traveling the world with it, so don't hesitate to actually use the bag before deciding.
Frequently asked questions
Who has the better return policy, DSW or Knack?
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against Knack's B+ (3.4/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return window: 90-day window (above average) versus 30-day window (industry standard).
What is DSW's return window?
DSW's return window is 90 days.
What is Knack's return window?
Knack's return window is 30 days (trial period).
Does DSW or Knack offer free returns?
DSW: Yes (in-store). Knack: Yes.