Return policy comparison · 2026
DSW vs OGLmove
Policy data verified April 17, 2026 (DSW) and July 24, 2026 (OGLmove)
Winner
DSW
A
4.5 / 5.0 · Excellent
OGLmove
B+
3.5 / 5.0 · Good
The verdict
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against OGLmove's B+ (3.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
Score breakdown
Five axes, 5.0 points total — the same deterministic grader behind every Thrifle policy page.
DSWOGLmove
Return window · worth 2.0
Restocking fee · worth 1.0
Return shipping · worth 1.0
Holiday window · worth 0.5
Transparency · worth 0.5
Key terms side-by-side
| DSW | OGLmove | |
|---|---|---|
| Return window | 90 days | ✓ 365 days (unworn, tags attached) |
| Free returns | ✓ Yes (in-store) | No - fee deducted |
| Restocking fee | None | None published |
| Return shipping | Free mail returns for VIP members | Customer pays all return and exchange shipping costs, except when the item is faulty. |
| Holiday extension | ✓ Yes (holiday extension) | None published |
| Non-returnable | Final sale items, worn shoes showing significant use | Last Chance/Lucky Offer/Final Sale/Limited Sale/Mystery Box items, orders paid entirely with a gift card (except for defects or delivery errors) |
| Watch-out items | Standard 90-day window | — |
DSW tip
VIP members tracked automatically. Shoes can be lightly worn.
OGLmove tip
You only get one return or exchange per order no matter how many items are in it, and refunds on discounted orders are based on what you actually paid, not the listed price — so bundle carefully before you send anything back.
Frequently asked questions
Who has the better return policy, DSW or OGLmove?
DSW has the more generous return policy in 2026, grading A (4.5/5.0) against OGLmove's B+ (3.5/5.0). It wins 2 of 5 scoring axes; the biggest gap is the return shipping: free returns (incl. by mail) versus customer pays return shipping.
What is DSW's return window?
DSW's return window is 90 days.
What is OGLmove's return window?
OGLmove's return window is 365 days (unworn, tags attached).
Does DSW or OGLmove offer free returns?
DSW: Yes (in-store). OGLmove: No - fee deducted.